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Description
Paperback: 360 pages
Publisher: Armour Publishing Pte Ltd (October 28, 2011)
Language: English
Package Dimensions: 9 x 5.9 x 1 inches

Smiling Tiger, Hidden Dragon is a timely and comprehensive book that gives a fresh approach to conflict management from an Asian perspective. Culturally sensitive with keen insights into the workplace and home, this incisive guide emphasizes interpersonal conflict management with tips that are easily applicable wherever we are.

In this book, author Dr John Ng discusses how conflict can become opportunities to grow and learn. He examines ways to avoid destroying ourselves, others, and the relationships we have; and provides keys to effective and amicable conflict management with win-win outcomes.

Discover how you can recover from conflict in an effective and healthy manner. Find out how to eliminate 'toxins' that pollute our lives and relationships, and worsen conflict. This enlightening book will coach you to relate better with your colleagues and family members in a manner you have never experienced before!

About the Author

Dr John Ng is the President of Meta, which provides leadership development, organizational cultural change, and customercentric consultancy to top international corporations. He serves as Honorary Chair of the Board of Governance for both EMCC (Eagles Mediation & Counselling Centre) and Eagles Communications.

An expert in mediation and conflict management, John is also EMCC's Mediation Consultant. He is an appointed mediator with the Singapore Mediation Centre as well as the Ministry of Law, Singapore. Well versed in the art of motivation and management, he is a highly sought after speaker. John has a PhD in Interpersonal Communication from Northwestern University, USA.

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